Support & Help Center

Find answers, tutorials, and get help from our support team.

Getting Started

1
Create Your Account

Sign up in seconds. No credit card required for the free trial.

2
Upload Your Ad

Upload your MP3 radio spot and OAP creates an audio fingerprint.

3
Set Your Schedule

Enter when your ad is booked to air, or import from your traffic CSV.

4
Receive Proof

When your ad airs, receive instant proof with timestamp and off-air dub.

Frequently Asked Questions

Our ACRCloud-powered fingerprinting achieves 99%+ accuracy. The system recognizes your ad by its unique audio signature, independent of metadata or stream titles. False positives are extremely rare.

Typically within 2 minutes of your spot airing. The system continuously monitors live streams, detects matches instantly, and delivers proof files to your dashboard automatically.

Yes. Junior plans cover 3 stations, Senior plans 10, and Veteran plans have unlimited stations. You can add stations anytime through your dashboard.

We accept MP3, WAV, AAC, and FLAC formats. MP3 files of 15-60 seconds work best. Maximum file size is 50MB.

Yes. All data is encrypted in transit and at rest. We comply with data protection standards and your data is never shared with third parties without consent.

Documentation

Video Tutorials

Step-by-step video guides for common tasks like uploading ads and viewing compliance reports.

Watch Videos
API Documentation

Technical documentation for integrating OAP with your systems via REST API.

View Docs
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