Our commitment: We aim to be fair and transparent. If OAP fails to deliver what was promised, we will make it right. If you simply change your mind after using the service, we are unable to offer a refund — but we will always be available to discuss your concerns.
1. Overview
This Refund Policy applies to all subscription payments made to On Air Proof ("OAP") operated by Nu World Entertainment. OAP is a digital service platform — once access to a subscription tier is granted and monitoring services begin, the service has been partially or fully delivered.
We operate under Nigerian consumer protection principles and strive to handle every refund request fairly and promptly.
2. Subscription Refunds
2.1 General Position
Subscriptions are generally non-refundable once activated because:
- Stream monitoring begins immediately upon payment confirmation
- Fingerprint registration with ACRCloud is initiated for your adverts
- Server resources are allocated for your account on activation
2.2 7-Day New Subscriber Window
✓ New subscribers who have never previously held a paid OAP subscription may request a full refund within
7 calendar days of their first payment, provided that:
- No more than 5 broadcast schedules have been created
- No documents (Purchase Orders, Certificates) have been downloaded
- The request is submitted within the 7-day window
3. Eligible Refund Scenarios
A full or partial refund will be considered in the following circumstances:
3.1 Platform Failure
If OAP experiences a verified system outage or technical failure that renders the service unavailable for more than 72 consecutive hours during your active subscription period, you are entitled to a pro-rated credit or refund for the affected days.
3.2 Double Payment
If you are charged twice for the same subscription period (e.g., due to a payment gateway error), the duplicate charge will be refunded in full within 7 business days of confirmation.
3.3 Unauthorised Transaction
If you notify us of an unauthorised charge on your account within 7 days of the transaction, we will investigate and — if fraud is confirmed — refund the amount in full and close the compromised account.
3.4 Plan Downgrade Credit
If you downgrade to a lower subscription tier mid-period, the unused balance will be applied as a platform credit toward your next billing cycle. Cash refunds are not issued for voluntary downgrades.
4. Non-Refundable Scenarios
✗ Refunds will not be issued for:
- Change of mind after the 7-day new subscriber window
- Failure to cancel before a subscription expires (subscriptions are not auto-renewed)
- Dissatisfaction with detection results where monitoring functioned correctly (missed detections due to stations not streaming online are outside OAP's control)
- Account suspension or termination due to breach of Terms & Conditions
- Voluntary account closure mid-subscription
- Fingerprint registration failures caused by poor audio quality, unsupported formats, or third-party ACRCloud issues
- Unused monitoring capacity at the end of a subscription period
- Delays in KYC approval where the user provided incomplete documents
5. Quick Reference Table
| Scenario |
Eligible? |
Amount |
| First-time subscriber within 7 days, minimal usage |
YES |
Full refund |
| Double/duplicate payment confirmed |
YES |
Full duplicate amount |
| Unauthorised transaction (fraud) |
YES |
Full refund |
| Platform outage > 72 hours |
YES |
Pro-rated credit |
| Plan downgrade mid-period |
CREDIT |
Platform credit only |
| Change of mind (within 7-day window, heavy usage) |
CASE BY CASE |
Partial at discretion |
| Change of mind after 7 days |
NO |
— |
| Account terminated for Terms violation |
NO |
— |
| Voluntary account closure mid-subscription |
NO |
— |
| Missed broadcast detections (station not streaming) |
NO |
— |
| ACRCloud fingerprint failure (audio quality) |
NO |
— |
6. How to Request a Refund
To submit a refund request:
- Email nuworldentertainment.nwe@gmail.com with the subject line: "OAP Refund Request — [Your Company Name]"
- Include your registered email address, account ID, payment transaction reference, and the reason for the refund request
- For fraud/unauthorised charges, include any evidence you have (bank statement, screenshot)
- For platform failure claims, include dates and a description of the issue experienced
We will acknowledge your request within 2 business days and communicate a decision within 7 business days.
7. Refund Processing
- Approved refunds are returned to the original payment method used at the time of purchase
- Processing time: 5–10 business days after approval, depending on your bank and the payment gateway (Flutterwave / Paga)
- Refunds are issued in Nigerian Naira (₦) — currency conversion losses are not covered by OAP
- You will receive a confirmation email with the refund reference number
8. Disputes & Chargebacks
We strongly encourage you to contact us before initiating a chargeback with your bank or card provider. Chargebacks incur processing fees and can delay resolution significantly.
If a chargeback is filed without prior communication and OAP determines it is unwarranted, we reserve the right to:
- Suspend access to your account during the dispute period
- Provide evidence of service delivery to your bank/payment provider
- Permanently terminate the account if the chargeback is confirmed as fraudulent
9. VAT on Refunds
When a full refund is issued, both the subscription amount and the 7.5% VAT component are refunded in full. For partial or pro-rated refunds, the VAT is refunded proportionally. OAP will issue a VAT credit note where applicable for your accounting records.
10. Contact Us
For any refund queries or to submit a request:
- Email: nuworldentertainment.nwe@gmail.com
- Subject: OAP Refund Request — [Your Company Name]
- Platform: onairproof.com
- Response time: Within 2 business days
We are committed to resolving every refund request fairly and as quickly as possible.